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How much do you want it? May 27, 2015

Posted by trainingsolutionshlc in Uncategorized.
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What will you really do to get what you want? We all have wishes and dreams; the successful business or job, the perfect body, the ideal mate, lots of money, but in the long run what will you do to get it?

Most of us are resistance to change. Even the negativity that surrounds us is better than the unknown. That is why while we may complain we are complacent. Change means risk, change means stepping out of your comfort zone. Here’s the biggie, change takes time it doesn’t happen overnight and sadly we live in the quick fix society

I have the privilege of working with WEV www.wevonline.org Women’s Economic Ventures and yes men can participate. I work with the businesses in Thrive in 5. It’s fascinating for me to watch who has the hunger and who is resistant. I am ecstatic when I see the clients achieve their goals, many have worked very smartly, hard too but they are being smart. Yes they get scared and yes they have doubts, but they are willing to put their feet in the water, even if it’s only the big toe. As they see results they move in more rapidly and are soon taking more risks.

Here’s where it gets interesting; those that succeed are learning as much as they can and know that it takes time. Then there is the group that latches on to any method out there that will sell them something; thinking the new whatever is going to organize them quickly and give them the quick fix and suddenly make money appear. They already knew what needed to be done but were reluctant to do this and maybe this “new shiny” will make them do it. Maybe not, and that’s the sad part.

What is the fear that keeps us from doing so many things in and out of business? Is immediate gratification better than the long haul of diet and exercise? We make excuses even though we know we are being illogical.

How many times have your employees come up with a new idea and you were afraid to implement it? Who are you hurting?

The question of the day is how much do you want the end result you dreamed about and what are you willing to do to get there?

Send me an e-mail harriet@trainingsolutions-hlc.com or type in a comment. I love to hear success stories and maybe you have an idea I can share.

If you always do…………………. May 25, 2015

Posted by trainingsolutionshlc in Uncategorized.
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You know the expression if you always do what you always did, you always get what you always got.

Are you complacent about your company? It’s moving along fine. Don’t rock the boat!

But is it really fine? Are your employees just doing the basics or are they seeking ways to grow themselves and thereby your business? Do they know why they do what they do in that order? When was the last time you asked them or looked for better ways to serve your customers?

Your staff deals with the customers continuously and need to be empowered to solve issues and help the business. I know how much I dislike hearing “that’s the policy”. It makes me not want to use that service and I definitely won’t refer them. I certainly feel disrespected when my needs as a customer are dismissed.

The first area I would investigate is the hiring. Do you have job descriptions that not only look to today but to the future? When you interview are you really looking at the person for the long term? Filling warm bodies costs you a lot of money; 3X an annual salary. You may be hiring a $20,000/year employee but it will cost you $60,000 in time and productivity.

Now once they are hired they need to understand the expectations of their job and how it impacts the company. I once worked with a client who paid their receptionists the same as or less than their lowest admin people. Yet these people had to know 2 languages, (It was an Asian company), and they impacted the perception of clients. Once the CEO realized their impact to the company attitude and salary changed.

The year is almost ½ over; where did it go? Now is the time to look at what you are doing and determining if you are getting the results you truly want.