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Do You Own A Business Or Run A Business? February 11, 2014

Posted by trainingsolutionshlc in Uncategorized.
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I bet a lot of you know professionals; doctors, lawyers, insurance brokers, CPAs, and yes, consultants, and more, who own a business but have no idea about marketing, hiring staff or managing them and more. 


Often times they will hire an office manager, which is a good start but if they haven’t set expectations of the culture and how they want to be perceived by clients there could be a problem. The owner may want a professional demeanor in dress and presentation while the manager may prefer less formal or just the opposite. I recently heard a story about a surgeon who has an assistant that sets up schedules and the calendar.  She called one patient at 8:00 pm saying she couldn’t remember if she had set up a date and began chattering away about her personal life.  Would that make you wonder about the surgeon’s competency? Are they even aware and if they aren’t what else might they ignore?  I remember meeting an event planner whose assistant was quoting wrong prices to prospective clients.  Ouch!  That caused problems that she had to deal with.


How often have you heard people say I don’t need to market I just hang up my sign and have plenty of referrals   Really??? What happens when the referrals dry up?  I have a client that has a million dollar business or should I say had.  They hadn’t changed their marketing in a few years, and lost customers and business.   We revised their marketing and they are back to the million dollar mark.


Another client had a fantastic business but couldn’t go any further because they didn’t know how to hire or develop their staff. They couldn’t do any more work with the limited staff they had.  Now they have 3 new people working on different revenue streams, feeling empowered and helping grow the business.


Owning a business means nothing if you don’t know how to run it or grow it.  Let me make a shameless pitch. I will offer you 1 ½ to 2 hours of my time to analyze what you are doing and offer you steps to help you improve how your business functions  I can do this via skype, phone, or in person and your investment is time and $100  Imagine what you could learn?  Imagine where your business could go.  Imagine running a successful business not just owning it.  E-mail me Harriet@trainingsolutions-hlc.com  this could be the start of a flourishing business.



How Well Can You Read People? February 3, 2014

Posted by trainingsolutionshlc in Uncategorized.
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This question was posed recently in the context that there are a lot of “reality” shows in which reading the intent of an individual is crucial.  We all know about the bachelor and the housewives as well as Survivor and my favorite Shark Tank.


When was the last time you called somebody out on their actions?  How did they react?  Did they seem sincere? Or were they just trying to appease you so you’d drop it?


Those of us who have raised children can usually spot the “tell” that gives them away as well as the difficulty they have keeping facts straight.  Somebody very smart in the con game told me if you ask the person to repeat the events backwards and they can’t it often means there is either missing data or outright lies.


What about in the workplace can you read co-workers or other staff?  Do you know when they are trying to con you?  I once had a boss who could not look me in the eye when she was praising me or my staff.  It didn’t take long to realize she was blowing smoke and didn’t mean it. As time went on this was even more apparent as she disseminated the department. 


As an executive coach as well as a consultant I have found some of the key phrases people use when they are distorting the truth.  “To be honest” is one of my favorites; I had a client who used that numerous times in conversation and there had been several issues when the story was quite right.  Once we eliminated that phrase the behavior improved as well.  Another one is “to tell the truth” or my favorite was a client who often said “I don’t lie” but they did.


Maya Angelou said people will tell you up front who and what they are yet most of us choose to ignore their words or actions.  Can you read people?  It’s a skill worth learning